Refund policy

At Boardgamesand, we are committed to ensuring your complete satisfaction with your purchase. If you are not fully satisfied, our return and refund policy is designed to address your needs effectively and efficiently. 

1. Initiating a Return: 

• To start a return, please contact us at contact@boardgamesand.com. Our team will process your request promptly and provide you with a return address. 

• Returns must be initiated within 30 days of receiving your order. 

2. Return Conditions: 

• Items must be in their original condition, unused, and with all tags and packaging intact. 

• We cannot accept returns for items that have been used, damaged, or are missing tags and packaging. 

3. Shipping Costs: 

• Customers are responsible for the shipping costs associated with returning items. 

4. Refund Policy: 

Standard Refunds: 

• Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. 

• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. 

Partial Refunds: 

• If your return request is approved but you choose to keep the item, we can offer a partial refund. This will be processed without additional costs. 

• In some cases, we may offer a free replacement if you prefer. You will only need to pay the shipping cost for the replacement item. 

5. Exchange Policy: 

• If you wish to exchange an item, please contact us at contact@boardgamesand.com. We offer free exchanges for approved requests, though customers are responsible for shipping costs associated with returning the original item. 

6. Handling Defective or Incorrect Items: 

• If you receive a defective or incorrect item, please contact us immediately at contact@boardgamesand.com. We will provide instructions for returning the item and cover the return shipping costs. You will also have the option of a full refund or a replacement at no additional cost. 

7. Contact Information: 

• For any questions or to initiate a return, refund, or exchange, please contact us at contact@boardgamesand.com. Our customer service team is here to assist you. 

8. Policy Updates: 

• This policy is reviewed regularly and any updates will be posted on this page. The last update was on 06 Nov 2025. 

Thank you for shopping with Boardgamesand. We value your business and are committed to providing you with the best possible customer service experience.